Abstract
Background: Effective communication is essential for healthcare quality, and the AIDET model provides a structured framework to enhance nurse-patient interactions and patient satisfaction. This study aimed to describe the knowledge and practice regarding the AIDET communication model among nurses at Thanh Thuy Medical Center, Phu Tho Province, in 2025.
Materials and Methods: A cross-sectional descriptive study was conducted among 119 nurses in clinical and paraclinical departments at Thanh Thuy Medical Center from January to September 2025. Data were collected using a 23-item structured questionnaire (15 knowledge items and 8 practice items) based on Studer Group’s healthcare communication framework. Data were analyzed using descriptive statistics in SPSS 22.0.
Results: The majority of participants were female (73.1%) and under 30 years old (54.6%). Notably, while 83.2% of nurses demonstrated good knowledge of the AIDET model, only 27.7% achieved good practice levels.
Conclusion: Although nurses showed a high level of theoretical knowledge regarding the AIDET model, their practical implementation remains limited. To bridge this knowledge-practice gap, regular annual training and scenario-based simulation programs should be implemented.
| Published | 2026-11-15 | |
| Fulltext |
|
|
| Language |
|
|
| Issue | Vol. 16 No. S-3 (2026) | |
| Section | Original Articles | |
| DOI | 10.34071/jmp.2026.S-3.5 | |
| Keywords | Knowledge, practice, communication, AIDET, nurses |
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Copyright (c) 2026 Hue Journal of Medicine and Pharmacy
Ministry of Health. Circular No. 07/2014/TT-BYT regulating the code of conduct for civil servants, public employees, and workers in healthcare facilities [Online]. 2014 [cited 2026 Nov 4]; Available from: URL: https://thuvienphapluat.vn/van-ban/Bo-may-hanh-chinh/Thong-tu-07-2014-TT-BYT-quy-tac-ung-xu-cong-chuc-vien-chuc-nguoi-lao-dong-tai-co-so-y-te-223126.aspx
Butler R, Monsalve M, Thomas GW, Herman T, Segre AM, Polgreen PM, Suneja M. Estimating Time Physicians and Other Health Care Workers Spend with Patients in an Intensive Care Unit Using a Sensor Network. The American Journal of Medicine. 2018;131(8):972.e9–972.e15. doi:10.1016/j.amjmed.2018.03.015
Nguyen Thi Minh Ha, Ngo Cong Khanh. Evaluating the effectiveness of nursing communication after applying the AIDET model at Ninh Binh General Hospital. Vietnam Medical Journal, 2023. 527(1): p. 319-322. doi:10.51298/vmj.v527i1.5721
Phong NT. Patient satisfaction with nursing communication according to the AIDET process at the National Hospital of Odonto-Stomatology, Ho Chi Minh City in 2019 [Master’s thesis]. Hanoi: Hanoi University of Public Health; 2019.
Studer Group. AIDET Patient Communication. 2014; Available from: https://www.studergroup.com/AIDET.Retrieved September 2022.
Han TT, Nguyen MH, Nguyen TNH, Do TT, Pham TH, Ngo THN, et al. Knowledge of the communication model among nurses at Vinmec Times City Hospital in 2023 and associated factors. Vietnam Medical Journal 2024; 538(2):150-154. doi:10.51298/vmj.v538i2.9446.
Polit, D. F., Beck, C. T., Owen, S. V. Is the CVI an acceptable indicator of content validity? Appraisal and recommendations. Research in Nursing & Health, 2007. 30(4):459-467. doi:10.1002/nur.20199
Taber, K. S. The use of Cronbach’s alpha when developing and reporting research instruments in science education. Research in Science Education, 2018. 48(6): 1273-1296. doi:10.1007/s11165-016-9602-2
Trinh Thi Thu Thuy, Le Thi Tuyen. Evaluating the effectiveness of applying the AIDET communication model for nurses at Ninh Binh Obstetrics and Pediatrics Hospital in 2024. Journal of Community Medicine, 2024. 66(6): p. 256-261. doi:10.52163/yhc.v66iCD6.2311
Panchuay, W., Soontorn, T., Songwathana, P. Exploring nurses’ experiences in applying AIDET framework to improve communication skills in the emergency department: A qualitative study. Belitung Nursing Journal, 2023. 9(5):464–470. doi:10.33546/bnj.2789