Abstract
Background: Patient satisfaction is an important indicator reflecting the quality of healthcare services and the performance of healthcare facilities. Assessing inpatient satisfaction provides evidence to identify areas requiring improvement and to enhance the quality of healthcare services.
Objectives: (1) To assess inpatient satisfaction with the quality of healthcare services at Hue University of Medicine and Pharmacy Hospital in 2026; (2) to identify factors associated with inpatient satisfaction.
Methods: An analytical cross-sectional study was conducted among 350 inpatients at Hue University of Medicine and Pharmacy Hospital from April to August 2026. The sample was proportionally allocated across inpatient clinical departments based on inpatient volumes in 2025, and eligible patients were consecutively recruited at discharge. Satisfaction was assessed using the Inpatient Satisfaction Questionnaire issued by the Ministry of Health. Data were analyzed using IBM SPSS Statistics version 26.0. Associations between patient characteristics and overall satisfaction were assessed using the chi-square test or Fisher’s exact test.
Results: The overall inpatient satisfaction rate was 88.9%. Among the five domains, attitudes and professional competence of healthcare professionals had the highest satisfaction rate (92.9%), whereas accessibility had the lowest (86.0%). Lower satisfaction was observed for toilets and bathrooms (60.9%), medication-use instructions and information on potential adverse effects (71.7%) and transparency of healthcare service prices (79.7%). Sex and age group were significantly associated with overall satisfaction (p < 0.05). No statistically significant associations were observed for educational level, occupation, place of residence, distance from home to the hospital, or length of hospital stay.
Conclusions: Overall inpatient satisfaction was high. Satisfaction was highest for the attitudes and professional competence of healthcare professionals and lowest for accessibility. Hospital navigation and signage, sanitary facilities, transparency of healthcare service prices and medication counseling were identified as priority areas for quality improvement. Sex and age group were associated with overall inpatient satisfaction.
| Published | 2026-11-15 | |
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| Issue | Vol. 16 No. S-3 (2026) | |
| Section | Original Articles | |
| DOI | 10.34071/jmp.2026.S-3.12 | |
| Keywords | patient satisfaction, inpatient, healthcare service quality, hospital, Hue |
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
Copyright (c) 2026 Hue Journal of Medicine and Pharmacy
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